Over the 1st and 2nd of June, ExpoManagement 2011 is being held in Madrid. It’s the ninth of such meetings, and is designed especially for leaders who anticipate change. It’s a collective meeting of minds, where experts debate ideas and trends, and where those leaders who dare to act, and who are capable of generating new opportunities for driving change, meet to push these changes that can have profound effect on the future. You can check out the programme to the ExpoManagement 2011, although it’s only available in Spanish.

Designit is excited to have two guys heading to Madrid in June, Mikal Hallstrup, and Humberto Matas. The conference is divided into themes, and both our guys will be speaking on June 1st, under Marketing and Innovation. While Mikal focuses on inspiration for businesses, and design experiences, Humberto will concentrate on innovation and people, innovative educational experiences.

Ultimately, both are focusing on the importance of the user; user-centric design for services and experiences that can improve life, and society. Design is not just about a great product, or smart catalogue. More and more we’re seeing design popping up in everyday situations, examining how design can help us make the world a better place.

If you’re in Madrid, and like design, you should definitely check it out!

Yeah, there was no way that was going to be a tweet!

At Designit, we’ve been working at a Danish hospital with service innovation for a year now. And Designit’s EPIC workshop indicated that one challenge is universal for hospitals: humanising healthcare.

Participants of the workshop – among others healthcare professionals and decision-makers from the public and private healthcare sector in the U.S. – said there was a need to: 1) improve communication between staff and patients so that that patient’s understand their situation and role, 2) make people feel welcome and safe 3) meet the needs of users as individuals.

In other words, they expressed a need for increased focus on the person. The individual. Ensuring the system fits the user – and not the other way round. Create real solutions for real people – that is also the need identified at the workshop and most certainly by our fieldwork in at Odense University Hospital in Denmark.

So how do you do this? Well, it’s important to say that this doesn’t have to cost the earth. As an innovator / design thinker, you need to show respect for the complexity of hospitals and the constraints. You must accept hospitals’ evidence-based culture – then identify what to test and create the right test change conditions. Many small, incremental innovations can, when gathered, have a big impact. It’s not about changing everything overnight, but slowly starting a new mindset and a movement.

Another crucial point is commitment. As a decision-maker at a hospital, you need to ask yourself: are you really committed to this change process? Will you support it throughout the organisation – even when you meet opposition?

Interesting to see that the need for humanisation in the healthcare sector is more widespread than we’d thought. Hospitals are most definitely not immune to change, you just need to understand the dynamics and design your innovation process accordingly.

Just some thoughts from the field…