Yesterday morning, while doing the routine surf, I came across this article from Fast Company; User-Led Innovation Can’t Create Breakthroughs; Just Ask Apple and Ikea (written by two Danes, no less!). A good little article, but one that I can’t quite let go. Why? Because Designit firmly believes in user-centred design. It’s a belief we’ve based our work on from the day we began work, and it’s a belief that has so far, given us nothing but success.

We know that the consumer is not king, that’s a 90’s mantra, but neither is the brand king. The playing field is levelled, and with that, brand and user meet each other on common ground. We work together as one unit.

We all know the story about Henry Ford, cars, and faster horses, which is in effect what this article claims Apple and IKEA adhere to, and of course, there is some truth in that. Just look at crowdsourcing; not exactly the death of advertising it was once touted by some to be. However, I don’t think any brand believes exclusively in the ‘user as leader’. User-centeredness doesn’t mean ‘what the user says goes’ as this article implies. It means involving the user from the outset, taking the views and opinions of the end-user and then incorporating the skills and talents of designers and creatives to help evolve, enhance, and refine the ideas.

The whole process is easily explained through our approach; we, (Designit) and you (the client) both create the solutions you need. We constantly throw ideas back and forth, never losing sight of the market or your customers, meaning that the end result fits perfectly with your expectations, your customers, and your ideals.

No brand relies solely on their users, and no brand completely ignores their users (even Apple!). Winning innovation and winning design are born from collaboration. It’s worked extremely well for us over the past 11 years, and it’s only getting better.

Flick Software research is about to release a beta version of their iSwish software.

So now Windows Mobile users can have the iPhone interface on their devices. If it works, it’s super cool – but as with many things where Windows tries to replicate Apple UI, it just isn’t as good as it sounds. And hey Apple fans – remember that imitation is the greatest kind of flatter…

Watch the video

I know! We have all heard this before.

Nevertheless, I still think it is worth repeating over and over again, since it looks like many companies still don’t to get the message. Or at least are doing something whole-hearted about it!

So what is it I’m talking about. Well, it’s the experience you get when you buy a new Apple product. (And this has nothing to do with the never ending battle between Mac or PC.)

This is about something completely different. It’s about the feeling you get – as a consumer – from you open the designed package, read the designed manual, set up the designed product etc. Even when you connect the special designed plugs. The Apple feeling is there – all the way. And that’s unique.

It is the total user experience – and it is worth noticing – not only for the product design or features. Others may try to copy that – or make even smarter products. But if they don’t follow through – e.g. in packaging and communication – they will never succeed in getting that same feeling.

Nevermind that the white gets kind of dirty in the long run or that you can’t use all programs on you Mac. You will always remember that first feeling you got, when you unpacked your new Apple product. They made me feel that they did it all just for me!

Are you feeling it too?