This was the question posed to a handful of leading international companies, and it was there answers to this question that would form the 4-hour conference at The Danish Design Center. It sounded pretty interesting, and it didn’t disappoint.
We were treated to talks from Alice Rawsthorn, Design Critic from the International Herald Tribune; Clive Van Heerden, Senior Director at Philips Design – Design Probes; Francois Lenfant, Manger of Global Product Design, Developed Markets, GE Healthcare; and David Kester, Chief Executive, Design Council UK.

Although each had their own particular spin there was a very evident dominant theme – and we don’t just mean design.

Designing for people, for humanity, is what these companies see as the future of design. As Francois put it, GE Healthcare’s designers’ ultimate goal is human benefit – what better goal can there be?

It was clear to see how designers are being involved in societal aspects today – they’re being recognised as beneficial for governments – even the UK Cabinet has a behavioural insights team. Designers are no longer just called in to make a leaflet look pretty and fold the right way, they are used, as David Kessler said, to nudge social behaviour and encourage changes within society, changes which focus on the fundamental ways we work, play, and live. By focusing on user-centric solutions the hope is that problems we witness in society today can be totally avoided in the future – even before they even begin.

The sobering fact presented to us by Clive was that 70% of populations will live in cities by 2050, highlighting the immense urban sprawl we’ll soon be facing. The way today’s comparatively small cities function, from power plants to water treatments, just won’t work in the future. Bu it’s not just industrial processes and solutions that will have to be redesigned – it’s just as much how society will function and cope with such a huge amount of people being crammed into urban spaces – not to mention the millions of youths that feel neglected by governments and the rest of society. This is where designers can make a difference. They can be involved in entire projects, from start to finish, projects that involve, empower and enrich, projects that range from a closed loop toilet water treatment process to youth projects.

Examples during the conference were;

Studio H

Studio H is a high school design/build curriculum for rural community benefit. Based in Bertie County in North Carolina (the poorest county with one in three children living in poverty and only 27% of 3rd-8th grade students passing the state standard for both English and maths), the one-year programme is offered to Junior-year students and provides college credit, a summer job, and a hands-on opportunity to build real-world projects for the community.

Loops by Participate

Loops is a project involving young people who are typically regarded as trouble by society and the media. They are locked in to their communities and never have a chance to break free from the downward spiral they are so often caught up in. Loops is a social enterprise that aims to expand young people’s purpose and possibility. Piloting in 2009, and now going live in 2 locations, Croydon and Brighton, it is now preparing to roll out nationally.

FARM: shop

As part of a council supported project to help regenerate parts of Dalston, FARM: shop is a groundbreaking urban agriculture centre which will include a community café, an events venue, and workspace, and will offer fresh produce directly traceable to a farm or grown in the shop itself.

It was fascinating and incredibly encouraging to realise these themes were running through every talk regardless what sector or country they were from. Design and society is a theme we’ve touched upon here in this blog in regards to Denmark and there are many, many other initiatives going on around the world – not least in the UK.

They say design can’t save the world, that it can only help, but if these projects and this passion were anything to go by, we’d say design can come pretty damn close.

“Change before you have to.” Jack Welch, ex-CEO GE

We’ve recently become partners with the Danish Red Cross, a partnership we’re proud of, and we’re sure will produce some great work. We’ve donated a total of 5000 working hours to be used over the next 3 years on projects.

We’ve already held one workshop with them which took place around Christmas 2009 and as a result of that, we found our first project goal; to double last year’s result of money collected. Challenges have been identified, and ideas brainstormed, and the project is now taking shape.

This type of cooperation is new to us at Designit, and it’s proving to be an exciting opportunity to use our entire creative palette and crisscross all of our different competencies, in new and inspiring combinations. By increasing the focus on companies’ social awareness and responsibility we hope the initiative will spread.

There’s a lot of talk at the moment in the design community about whether or not design can change the world. We think it can. Sure, it might not do it directly, but it can certainly help. From simple tools to healthcare, from instructional guides to education, design can play a part in making life better for people around the world.

Below you can see some photos from our workshop. With a seriously good chunk of Designit working away all day on it, you can be sure we came up with some great ideas and proposals on how we can help the Red Cross achieve their target.

Over the 1st and 2nd of June, ExpoManagement 2011 is being held in Madrid. It’s the ninth of such meetings, and is designed especially for leaders who anticipate change. It’s a collective meeting of minds, where experts debate ideas and trends, and where those leaders who dare to act, and who are capable of generating new opportunities for driving change, meet to push these changes that can have profound effect on the future. You can check out the programme to the ExpoManagement 2011, although it’s only available in Spanish.

Designit is excited to have two guys heading to Madrid in June, Mikal Hallstrup, and Humberto Matas. The conference is divided into themes, and both our guys will be speaking on June 1st, under Marketing and Innovation. While Mikal focuses on inspiration for businesses, and design experiences, Humberto will concentrate on innovation and people, innovative educational experiences.

Ultimately, both are focusing on the importance of the user; user-centric design for services and experiences that can improve life, and society. Design is not just about a great product, or smart catalogue. More and more we’re seeing design popping up in everyday situations, examining how design can help us make the world a better place.

If you’re in Madrid, and like design, you should definitely check it out!

Yeah, there was no way that was going to be a tweet!

Mogens Dahl Concert Hall was the location, well-chosen for it’s wonderful acoustics. It also boasts a large courtyard, perfect for the glorious weather we were lucky enough to have. The mix of location, weather, audience and speakers meant that the day was a total success – we really hope they hold another conference in 2012.

The highlights for me were the keynote speakers, David Armano, Bill Johnston, and Max Schorr. They were passionate and clearly dedicated, and you couldn’t help but get caught up in their wake. They hammered home the point of community, and just how important it is in the digital age – which, in case you hadn’t realised – is now.

I won’t go into detail about the keynotes, as their presentations are available (below), suffice to say the importance of online communities has been realised (in the US), and the shift is moving from ‘should we have a community?’ to ‘how can we make this community even better?’ Reputation and trust are becoming measurable and are therefore becoming major factors that influence consumer decision making processes; companies must become more human, and therefore more social. Bring your customers in, take care of them, and they can make your company, your products and your brands better.

Check out David Armano’s presentation, Bill Johnston’s, and Max Schorr’s. You can also do a search on Twitter using #ccdk – hundreds of great tweets in both English and Danish.

Try to make the next one – it is most definitely worth it!

We had a couple of projects on display there, one showcasing our digital communication work as a part of new midwife practices, and a conceptual case for Odense Hospital, reimagining it as a patient hotel concept. While it was great to have Designit represented at the event, it was also the perfect opportunity to hear where others believed design was heading. And boy were we inspired, and happy.

Strategic design has been making headlines all over the place recently, from the ‘creativity crisis’ in American schools to the Danish national design strategy, and as yesterday proved, it’s a bit of a worldwide movement.

We were lucky enough to hear from Chris Luebkeman (Director for Global Foresight and Innovation, Arup), Christian Bason (Director of Innovation, Mindlab), Chris Hacker (Chief Design Officer, Johnson & Johnson), Mikkel B. Rasmussen (European Director at ReD), and Josephine Green (speaker and consultant). Each and every one of them gave inspiring and insightful presentations on how society is changing irrevocably, and how as a result, design and creative processes must be incorporated into just about everything, from packaging to organisational mindsets.

Design thinking has been around for sometime but in the last few years we’ve seen it become a bit of a trend. No wonder really. We are moving out of the economic, mechanistic worldview we’ve had since the industrial revolution and beginning to recognise this flat, social, communal, socio-ecological world we now find ourselves in. Design, a creative, chaotic process, clearly stands as an innovative way through which organisations and businesses can grab a little creativity. The problem here is that through the implementation of design thinking, or any creative processes, through all the management and administration that must be crossed, much of the failures, chaos and mess that creativity thrives on is lost. It’s removed, or minimised to ensure efficiency so that the creative process or design thinking you are left with isn’t anything similar to that you started with.

Today, design thinking – as a term – is on the way out. While we still need this overall mindset (of that there is no doubt!) what we do need to do is to leave behind our hierarchies, our traditional organisational structures, our linear processes that stifle creativity and innovation. We need to focus on the bottom of the pyramid – there shouldn’t even be a pyramid. As Josephine Green put it, we should all be pancakes.

In the socio-ecological world we find ourselves in, the focus is now on the social and the community, and solutions to problems in this world can be found in the social and the community. The focus today is on community needs and social solutions. Solutions which can be found through open collaboration, multiple stakeholders, multidisciplinary innovation, and co-creation.

Co-creation is what Designit does. It has always, from day one, formed the basis of what we do. We believe in user-led innovation – meeting and interacting with those people who have the problem or need on their turf, and including them in the whole process. We don’t have the answer. Our clients don’t have the answer. The consumers don’t have the answer. It’s only by coming together and collaborating that we can find solutions.

Designit believes in collective creativity and we will always believe in collective creativity.

Twestivals (stick Twitter and festival together and what have you got?) are held globally each year, in cities and towns all over the place. Although organized via Twitter, they are of course open to anyone and everyone. They are strictly non-profit events and each year the proceeds go towards non-profit organisations which make an impact in the community. This year, in Copenhagen, the profits went to The Children’s Cancer Foundation (Børnecancerfonden). The aim was to send 25 children off to a summer camp, where they can hang out, play, and spend time with other children like them, giving them the opportunity to just be kids for a while.

The powers that be at Designit are nice chaps, and of course were more than happy to provide some sponsorship for the event, as did others such as 1508, 23, Klean, Bezzerwizzer and more. A few of us at Designit went along to spend our cold hard cash on the lottery tickets (where tickets to Roskilde Festival were up for grabs!), and perhaps on a beer or three,

Twestival took place at KB18, a new club in the Meatpacking District (Kødbyen) that has just opened (the 24^th was actually their first ever night!), and who very kindly allowed Twestival to use the location for free (always a bit hard to find that!). People swarmed in, and we all topped out at about 220 people. A good number, if you ask me!

After a brief welcome, and an inspiring introduction to The Children’s Cancer Foundation by the director, Marianne Nielsen, the music began. Over the course of the evening we heard a set from 2tru, Panamah, DJ Hvad (formerly known as Kid Kishore/Trentemøller/Albertslund Terror Korps), The Freudian Slip, and a set from Waqar. Great stuff!

It was a super night. It was so fantastic to see so many there and supporting the cause. All in all, just under 70,000 kroner was raised. 70,000! It’s just magic.

We’re already looking forward to next year, and have no doubt that it’ll be bigger and better than ever before.

Marianne Nielsen from The Children’s Cancer Foundation.

DJ Hvad doing his thing.

One of the prize sponsors – Bezzerwizzer – and the lucky winner!

A magnificent LEGO ‘fail whale’ – that’s what I wanted to win.

One example is cycle helmets. Today, after more than 10 years of public campaigns with little impact, people are starting to don helmets. Why? A new product design approach is supplementing the public campaigns.

New design solutions make people want to wear a helmet. BELL, for example, has moved away from the typically unattractive cycle helmet to a tough and attractive piece of sports equipment. Yakkay has taken it a step further by placing the visual focus on fashion instead of safety. But their success isn’t just the result of good design, but also years of public campaigns. In other words: it’s a combined effort.

The lesson? Involving all stakeholders early on in multi-skilled, collaborative process will result in hitting target faster and more accurately. If the public health campaigners had teamed up with designers 10 years ago, we may all have been cycling more safely and stylishly for years now.

Start taking notice of your (potential) female customers, was thrust of a seminar late last year at Copenhagen Business School. The seminar focused on how businesses can increase sales significantly by focusing on female customers. According to Helle Katholm Knutsen, women decide or influence a whopping 80% of all purchases! A GIANT business opportunity.

Many of Designit’s clients are starting to recognise this opportunity and requesting our expertise on how to best target the female segment. And we’re not the only ones. Here are examples of formerly male-focused companies that are doing what they can to get their foot on the female ladder.

Take for example Sydbank, which has a pension and investment service especially tailored to women. Or Q8, the chain of petrol stations, who is launching ‘Qvik To Go’, a new product series of healthy snacks and stations with new interior that appeals more to female customers. When Procter & Gamble Co. invented Swiffer, it was a result of considering how women feel while cleaning the house.

The business potential of the female segment is huge, so grab it!

The Minister of Trade and Industry in Norway, Sylvia Brustad, recently announced design as one of her focus areas and grants the Norwegian Design Council 10 million NOK to initiate a design driven innovation program.

Even though it is not much, it is a very important sign in Norwegian politics. The politicians might finally have realized something our Nordic neighbours realized years ago. Design is about creating value and not just about styling…

Later this fall, the government will publish a white paper on innovation. In the government’s plan for innovation made in 2003 – design was hardly mentioned. And this was the same year as the Korean government launched their very own five year design strategy to increase the country’s GDP – with great success!

So here we are almost six years later with multinational companies around the world using design as a strategy in sharpening their competitive edge… Have Norwegian politicians finally gotten the point? And will they succeed in forwarding this message to business and industry? When Sylvia Brustad says she believes in design as an innovation driver – does she really mean it?

In an interview, Sylvia Brustad mentions products like the Tripp Trapp chair and Cherrox boot as good examples of design innovations in Norway. These are almost 40 year old products that represent the “old way” of thinking design. Sylvia Brustad needs new examples of design innovations! She needs examples that show the potential in design TODAY – e.g. service innovations that examplify design being used in developing immaterial values – in creating user experiences.

And as she needs new examples – Norwegian designers need the support in creating them. Use the 10 million for this! The Norwegian Design Council should initiate service design projects in our growing service sector just like the Danish government has done. This can improve our services and our design industry – they both need support in evolving….

I believe that the big potential for innovations are not in the Norwegian industry – it’s in the services!

Put that in the white paper on innovation!

Flew over Las Vegas a few months ago (landed there too) and got a shock as you do sometimes seeing a city from above. This picture shows just a tiny part of the area of the city, where two million people live. Looks like a city made by a harvesting machine – and 95% of inhabitants work in service or entertainment (not a lot of production going on there).

This city didn’t really exist 60 years ago. There’s a sci-fi feeling to it, maybe because we know that more and more people move to the cities to work in service or entertainment, as manual labour is taken over by machines.

It might well be a picture of our future seen from above…(and with global warming, maybe even the weather in northern Europe would become more like Las Vegas – one can hope:-)